Job Description
Steer your career in AI with NeuraFlash, part of Accenture, as Support Engineer Manager. This role entails tech leadership and customer-facing support management in a dynamic environment.
In this pivotal role, you will manage 3-5 support engineers while ensuring the accuracy and success of technical operations. You will troubleshoot escalated issues, manage the customer experience, and lead documentation efforts. Your proactive approach to identifying improvement opportunities will be key in enhancing customer satisfaction and delivering AI-driven solutions.
Key Responsibilities:
• Oversee the resolution of technical support tickets
• Lead a team in effective troubleshooting efforts
• Provide clear communication on support updates and outcomes
• Maintain technical documentation for process transparency
• Engage in on-call rotations to provide after-hours support
Requirements:
• 5+ years in Salesforce Administration or support roles
• Required Salesforce Ad...
In this pivotal role, you will manage 3-5 support engineers while ensuring the accuracy and success of technical operations. You will troubleshoot escalated issues, manage the customer experience, and lead documentation efforts. Your proactive approach to identifying improvement opportunities will be key in enhancing customer satisfaction and delivering AI-driven solutions.
Key Responsibilities:
• Oversee the resolution of technical support tickets
• Lead a team in effective troubleshooting efforts
• Provide clear communication on support updates and outcomes
• Maintain technical documentation for process transparency
• Engage in on-call rotations to provide after-hours support
Requirements:
• 5+ years in Salesforce Administration or support roles
• Required Salesforce Ad...