Support Lead for Streamlined Retail Operations and Customer Service

Five Below

Remote, Remote, Canada
Full-time
Posted May 29, 2026

Job Description

Join the retail leader as a Support Lead focused on delivering exceptional shopping experiences. Ensure a high-performing team that delights customers with friendly service and efficient checkout.
In this pivotal role, you will guide store associates in providing the best service possible while managing various operational responsibilities. Key functions include overseeing crew performance, organizing stock, and assisting in staff training. You will serve as Manager on Duty when needed, ensuring the store runs smoothly and every guest has a fantastic experience.
Key Responsibilities:
• Lead team to enhance customer service experience
• Oversee crew activities and performance metrics
• Manage opening and closing store functions
• Optimize merchandising and drive sales
• Maintain a tidy store environment and stock room
Requirements:
• High School Graduate or equivalent
• Minimum 1 year management experience necessary
• Strong communication skills required...