Support Operations Lead: Escalations & Quality

Helix Workforce

torreón, coahuila, Mexico
Full-time
Posted June 07, 2026

Job Description

A leading workforce solutions provider in Torreón is looking for a Support Supervisor to oversee User Support teams and manage escalations. The role entails ensuring high service quality while serving as a communication bridge with US teams. The ideal candidate should have experience leading support teams, possess strong analytical skills, and communicate effectively in English. This position offers an opportunity to support team growth and operational scaling, and contribute to enhancing service quality.
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