Job Description
The Switchboard Attendant at Orient Express Venezia is a refined custodian of communication, embodying the timeless elegance, heritage, and bespoke service synonymous with the Orient Express brand. As a primary point of contact, this role ensures seamless, discreet, and impeccably polished communication, delivering an elevated guest experience that reflects the spirit of Venetian grandeur and legendary hospitality.
Key Responsibilities
• Excellence in Call Handling:
Manage all incoming and outgoing calls with poise, warmth, and precision, ensuring each interaction reflects the elegance and prestige of Orient Express. Route calls accurately to guest suites, departments, and leadership while maintaining an exceptional tone and cadence.
• Bespoke Guest Communication:
Deliver highly personalized assistance, including wake-up calls, message handling, and special communication requests, with absolute confidentiality a...