Job Description
Job Title: Systems EngineerKey Skills: Microsoft 365, OneDrive, Microsoft Purview, Microsoft 365 CopilotLocation: BrazilMode: RemoteWe at Coforge/Encora are hiring Systems Engineer with the following skill set.Key ResponsibilitiesOwn first-touch resolution of tickets in the ServiceNow Collaboration queue across the M365 stack and supported third-party tools.Triage, troubleshoot, and document issues; escalate to senior engineers or the Systems Architect with clear reproduction steps when needed.Provide first-level technical support to end users for collaboration products and service.Assist in monitoring and maintaining collaboration platform health under guidance.Perform basic configuration changes, updates, and validation in line with change managementDocument system configurations, runbooks, and procedures; contribute to the Collaboration Hub SharePoint site.Learn and follow established security, governance, and compliance protocols.Support data collection and reporting for platform...