Job Description
Lead Tangerine’s Everyday Banking division as a Senior Manager in Moncton. Foster a customer-focused culture and guide teams towards achieving service and sales excellence.
Tangerine, recognized for its innovative approach to banking, is seeking a Senior Manager to oversee client relationships and departmental performance. Your leadership will be central in developing high-performing teams and participating in strategic projects aimed at enhancing systems and processes. You will also be responsible for ensuring compliance while motivating staff towards shared goals.
Key Responsibilities:
• Champion a customer-focused approach throughout the team
• Oversee service delivery quality and productivity
• Lead corporate initiatives to improve processes
• Manage departmental fiscal objectives and reporting
• Nurture relationships across the bank for seamless operation
Requirements:
• University/College Degree or relevant experience
• Minimum 5 years in contact cen...
Tangerine, recognized for its innovative approach to banking, is seeking a Senior Manager to oversee client relationships and departmental performance. Your leadership will be central in developing high-performing teams and participating in strategic projects aimed at enhancing systems and processes. You will also be responsible for ensuring compliance while motivating staff towards shared goals.
Key Responsibilities:
• Champion a customer-focused approach throughout the team
• Oversee service delivery quality and productivity
• Lead corporate initiatives to improve processes
• Manage departmental fiscal objectives and reporting
• Nurture relationships across the bank for seamless operation
Requirements:
• University/College Degree or relevant experience
• Minimum 5 years in contact cen...