Job Description
Team Lead – Account Management (Toronto)
Salary: CAD 107,000 to CAD 130,250 per year.
This is an existing position within our team.
Player Retention
- Utilize KPIs to manage and track portfolio performance for the Account Management team and develop strategies to increase player retention.
- Work closely with centrally created reports to identify and articulate trends or opportunities for improvement within your team’s portfolios.
- Evaluate the growth and retention performance of player portfolios overseen by teams, identifying areas for improvement and growth opportunities.
- Document trends impacting high‑value player churn or dissatisfaction, providing this insight to the wider business to identify and support opportunities for player experience improvements.
- Leverage your advanced relationship‑building capabilities to support your team in making strategic decisions in order to grow and retain our highe...