Job Description
We are hiring for people who wish to be a full time Operations Shift Manager to manage a team of remote & Global Cloud Engineers.
As a shift manager, you will oversee daily operations, act as the liaison between staff and upper management, and work closely with your team to maximize customer satisfaction.
Primary responsibilities of the Shift Manager's role include the oversight and hands-on management of a team of highly skilled Engineers in their daily operational and support activities during shifts hours.
This role entails managing performance at both a team and individual level as well as mentoring and coaching each team member in their overall growth.
**What You'll Be Doing**:
- Take ownership of the Customer Experience KPIs and most importantly Customer Centric Culture.
Ensure operational efficiency and consistency (KPIs and SLA) with aim to bring in an operational excellence perspective.
knows how to get things done.
- Closely coordinate with ...