Job Description
Benefits
- Life, AD&D, short and long term disability insurance
- Generous paid time off (PTO)
- Recognition programs and service awards
- 401(k) with a company match
- Employee assistance program, including identity theft protection and travel assistance
- Employee discount programs
Key Responsibilities
- Assist supervisor in assigning work-direction to team members
- Assist with determining appropriate production methods and labor levels to meet service deliverables by understanding the impact of work flow on productions by meeting performance standards
- Work and communicate with supervisor, team members and other departments to meet client SLA and Key Performance Indicators (KPI) as required
- Responsible for training and coaching employees
- Provide ongoing information to supervisor regarding team member performance and participate in performance discussions