Job Description
Job Summary
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Actively triage all calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled services.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Maintains parts and rental equipment inventory.
- Process returned merchandise and warranty claims.