Job Description
About the Role
We are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in B2B crypto, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams.
Responsibilities:
- Manage day-to-day communication with existing merchants.
- Act as the primary technical point of contact during integration, onboarding and post-launch support.
- Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
- Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
- Monitor client activity, identify issues proactively, and escalate when needed.
- Maintain accurate documentation, integration notes, and ...