Job Description
Technical Customer Service Agent — Search Engine / Tech (Danish + English) — Lisbon, Portugal
We're urgently seeking a Danish and English-speaking professional for a Technical Customer Service role in Lisbon. Join an on-site team delivering expert tech support for a global search engine platform.
Key Responsibilities:
- Provide technical support in Danish to customers encountering product or service issues
- Handle inbound contacts via multiple channels Monday to Friday
- Diagnose, troubleshoot, and resolve queries efficiently
- Maintain high standards of accuracy in logging and follow-through
- Work fixed hours Monday–Friday, 08:00–17:00 (weekends off)
- Keep up to date with product changes and knowledge base updates
What We're Looking For:
- Danish at native or near-native level; English required
- Comfortable with technical concepts and digital platforms
- Empathetic, clear communicator who thrive...