Job Description
We are looking for a proactive and customer-focused Technical Customer Service Specialist fluent in German to join our growing team in Portugal. In this role, you will be the first point of contact for customers, providing high-quality technical assistance and ensuring a seamless user experience.
If you enjoy problem-solving, communicating with people, and working in an international environment, this opportunity offers both professional growth and an exciting relocation experience.
Key Responsibilities
- Provide technical support to German-speaking customers via phone, email, and chat
- Troubleshoot and resolve product or service-related issues efficiently
- Guide customers through step-by-step solutions and system functionalities
- Escalate complex technical cases to relevant teams when necessary
- Maintain accurate records of customer interactions and solutions
- Deliver an excellent custome...