Job Description
Job Description
The Technical Delegate (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes.
Embedded within the Technical Assistance process and team, this role acts as a technical escalation point for individual vehicles and cross-fleet issues, translating diagnostics into actionable solutions, documentation, and training for technicians and stakeholders.
Key activities and responsibilities:
- Execute field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog.
- Diagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults.
- Analyze issues affecting single vehicles and systemic problems impacting ...