Job Description
Technical Operations Manager
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: Omagh, Northern Ireland
Reports to: CTO
Role Purpose
The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs).
The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement.
Key Responsibilities
Team Leadership & Management
- Lead, manage, and develop a team of ~14 technical staff across multiple disciplines
- Conduct regular 1:1s, performance reviews, and coaching sessions
- Manage resource allocation, scheduling, and wo...