Job Description
Elevate client experiences as a Technical Specialist Customer Success Manager at IBM in Toronto or Montreal. Leverage your technical expertise to maximize client adoption of IBM's technologies.
As a CSM Technical Specialist, you will serve as a trusted technical expert for enterprise clients, guiding them through the deployment and ongoing adoption of IBM's software solutions. You'll utilize your consultative approach to understand client challenges and drive their success with IBM's automation and hybrid cloud offerings.
Key Responsibilities:
• Understand customer challenges and provide technical guidance
• Facilitate workshops to develop value realization models
• Lead technical conversations, including demos and pilots
• Design and finalize client architectures and use cases
• Create post-deployment success plans to enhance adoption
Requirements:
• Bachelor's Degree in a related field
• Knowledge of a cloud native programming language
• Experience in...
As a CSM Technical Specialist, you will serve as a trusted technical expert for enterprise clients, guiding them through the deployment and ongoing adoption of IBM's software solutions. You'll utilize your consultative approach to understand client challenges and drive their success with IBM's automation and hybrid cloud offerings.
Key Responsibilities:
• Understand customer challenges and provide technical guidance
• Facilitate workshops to develop value realization models
• Lead technical conversations, including demos and pilots
• Design and finalize client architectures and use cases
• Create post-deployment success plans to enhance adoption
Requirements:
• Bachelor's Degree in a related field
• Knowledge of a cloud native programming language
• Experience in...