Job Description
Join PFX Group as an IT Support Analyst to deliver top-notch technical assistance and support. Enhance efficiency through effective problem resolution and user assistance.
This role at PFX Group positions you as the first contact for IT issues, providing desktop support and managing hardware and software resources. The IT Support Analyst is crucial in ensuring IT systems operate smoothly, prioritizing service requests, and adhering to service level agreements. You'll support users through various technical challenges and contribute to the company’s innovation in fluid technology.
Key Responsibilities:
• Assist in resolving technical issues for end-users
• Log service requests and incidents accurately
• Ensure timely responses adhering to SLAs
• Track progress for IT equipment repairs
• Configure and deploy IT devices and inventory
Requirements:
• Degree in Computer Science or related field preferred
• 3 - 5 years of relevant IT experience
• Experience w...
This role at PFX Group positions you as the first contact for IT issues, providing desktop support and managing hardware and software resources. The IT Support Analyst is crucial in ensuring IT systems operate smoothly, prioritizing service requests, and adhering to service level agreements. You'll support users through various technical challenges and contribute to the company’s innovation in fluid technology.
Key Responsibilities:
• Assist in resolving technical issues for end-users
• Log service requests and incidents accurately
• Ensure timely responses adhering to SLAs
• Track progress for IT equipment repairs
• Configure and deploy IT devices and inventory
Requirements:
• Degree in Computer Science or related field preferred
• 3 - 5 years of relevant IT experience
• Experience w...