Job Description
Responsibilities
- Responsible for product technical support for customers in the Argentina region, including remote assistance and on‑site support.
- Respond to technical questions raised by customers during equipment installation, configuration, debugging, and operation.
- Track and solve problems that occur during product use, and collaborate with the R&D or quality team at headquarters.
- Assist sales and project teams in providing pre‑sales technical support, solutions presentation, and engaging in technical discussions with customers.
- Provide regular product training and technical guidance to customers.
- Draft technical documents, case summaries, and problem analysis reports.
- Play a key role in project implementation for the Argentina region, not limited to the implementation of technical solutions and delivery support.
- Participate in technical upgrade testing and provide feedback on product localizatio...