Job Description
Skills & Qualifications
- Typically requires field sales experience
- Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company.
- Understanding of TCP/IP, routing protocols, L2/L3 switches
- Security product's firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Ability to speak Portuguese is a plus or learn within 1 year.
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
Job Duties and responsibilities
- Advanced troubleshooting on the full range of Fortinet products
- Collection, analysis and change recommendations of...