Technical Support Manager - Benelux Region

Resideo

Breda, North Brabant, Netherlands
Full time
Posted June 03, 2026
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Job Description

The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Support Manager to deliver the desired customer service experience. The goal is to drive the team's success that improves customer satisfaction, maximises customer retention, and increases profitability.

JOB DUTIES:

  • Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
  • Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
  • Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
  • Liaison with the internal functions including sales, cat...
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