Job Description
Elevate your career at Fortinet in Burnaby as a Technical Support Specialist – Endpoint Solutions. Deliver exceptional customer service while solving technical issues and working closely with partners.
This role serves as a key escalation point for Fortinet partners and boasts a focus on troubleshooting Fortinet products, particularly FortiClient and Fortigate. You will analyze system configurations and provide recommendations for corrective actions. Strong communication skills are vital as you will manage customer interactions and expectations during case resolution.
Key Responsibilities:
• Perform basic troubleshooting on core Fortinet products
• Analyze customer system information and configuration details
• Recommend corrective actions based on thorough analysis
• Educate customers on networking and product knowledge
• Reproduce customer environments for testing and problem-solving
Requirements:
• Experience in technical support or system administration
This role serves as a key escalation point for Fortinet partners and boasts a focus on troubleshooting Fortinet products, particularly FortiClient and Fortigate. You will analyze system configurations and provide recommendations for corrective actions. Strong communication skills are vital as you will manage customer interactions and expectations during case resolution.
Key Responsibilities:
• Perform basic troubleshooting on core Fortinet products
• Analyze customer system information and configuration details
• Recommend corrective actions based on thorough analysis
• Educate customers on networking and product knowledge
• Reproduce customer environments for testing and problem-solving
Requirements:
• Experience in technical support or system administration