Job Description
PosiTrace is a fast-growing **software-as-a-service (SaaS) provider** with over a thousand B2B customers in Mexico and worldwide.We specialize in **GPS Tracking and Fleet Management solutions** and are looking for a skilled **Technical Support Specialist** to join our team in Mexico.
**Responsibilities**- Provide telephone and online technical support to existing customers in Mexico, including diagnosing and troubleshooting **camera hardware and software issues**.
- Take ownership of customer issues, showing **urgency to resolve problems** and following up until they are fully resolved.
- Identify, analyze, and resolve customer technical problems efficiently.
- Document all inbound and outbound activities in the support ticketing system.
- Build lasting relationships with customers through **excellent customer service**, patience, empathy, and professionalism.
- Communicate clearly and effectively, adapting to the user's technical level.
- Demonstrate a *...