Job Description
Who We Are
SOTI delivers leading mobile and IoT device management solutions. We value innovative thinking, continuous growth, and a collaborative culture that encourages personal development.
Responsibilities
- Provide telephone and email–based post‑sales technical support for our software products.
- Investigate customer issues, collaborate with internal stakeholders, and resolve problems.
- Proactively update customers with progress on outstanding queries.
- Respond to all customer requests in a timely manner while improving customer experience.
- Diagnose and solve application queries and answer customer questions.
- Use various devices to reproduce customer environments in order to troubleshoot issues further.
Qualifications
- Degree or diploma in Computer Networking, Information Technology, Computer Science, or related technical field.
- Solid understanding of OSI model and networ...