Technical Support Supervisor - Capital Equipment Technical Services

About the role:

Supervise a Call Center responsible for Technical support related to Medical Electrical Equipment. Liaise with multiple departments to ensure maximum uptime of systems in the field to achieve maximum customer satisfaction. (Co)-Lead projects to improve Call Center processes.

Be a backup for the Service support Supervisor who is responsible for a team that manages the planning of installations, Upgrades & preventive maintenance
 

Your responsibilities include:

Manage all aspects of the Call Center. Structure, staff and manage organizations for achievement of department and Service objectives.

Manage day to day operations and scheduling of personnel to meet customer needs.

Provide customer service and technical support for all supported BSC equipment offerings.

Establish and support a work environment of continuous improvement that supports BSC's Quality Policy, Quality System and the a...