Job Description
Role Overview
Technical Support Team Manager : We’re RELEX Solutions, a fast‑growing and market‑leading company, helping retailers and manufacturers optimize their supply chain and retail planning with smart, data‑driven technology. Our platform helps reduce waste, increase product availability, and drive more sustainable business practices. As part of our continued growth in the Americas, we’re opening a new Support site in Mexico — and we’re looking for a Technical Support Team Manager to build and scale our Mexico‑based support operations. This role offers a unique opportunity to shape a new team and contribute to delivering exceptional support for customers across North, Central, and South America .
What you’ll be doing- Build and lead a new technical support team in Mexico, focused on delivering high‑quality customer service
- Coach, mentor, and support your team in meeting service levels and other goals
- Oversee day...