Job Description
Lead a dedicated team as an Operations Supervisor at Teleperformance in Toronto. Focus on delivering excellent customer service while driving team performance and quality.
In this role, you will oversee team performance against customer satisfaction, quality, and operational metrics within the Yonge-Eglinton location. Your responsibility includes monitoring service level agreements and conducting performance reviews. You will also facilitate development opportunities for team members and track progress on key objectives.
Key Responsibilities:
• Manage team performance and customer interactions
• Ensure adherence to SLAs defined by the client
• Provide coaching through call monitoring and feedback
• Develop action plans to address performance gaps
• Prepare and cascade performance updates to management
Requirements:
• Leadership experience in service-oriented roles
• Strong focus on customer needs and quali...
In this role, you will oversee team performance against customer satisfaction, quality, and operational metrics within the Yonge-Eglinton location. Your responsibility includes monitoring service level agreements and conducting performance reviews. You will also facilitate development opportunities for team members and track progress on key objectives.
Key Responsibilities:
• Manage team performance and customer interactions
• Ensure adherence to SLAs defined by the client
• Provide coaching through call monitoring and feedback
• Develop action plans to address performance gaps
• Prepare and cascade performance updates to management
Requirements:
• Leadership experience in service-oriented roles
• Strong focus on customer needs and quali...