Telephone Operator (rotating day / evening hours 6am - 11:30pm)

Job Title

Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.

Job Duties

Day/Evening hours 6am - 11:30pm

Rotating Weekends and Holidays

• Serves as the primary point of access to the health system for all inbound calls.
• Screens callers to determine the appropriate person or department to be contacted.
• Places outgoing calls, as prescribed.
• Operates paging system to locate physicians and other hospital personnel.
• Prepares morning wake-up list and provides a telephone awakening service for physicians.
• Provides information, including patient room numbers and directions to hospital areas.
• Maintains location log of various personnel, physicians, technicians, etc.
• Maintains the accuracy of information housed ...