Job Description
The PH Telesales Trainer is responsible for training, coaching, and continuously improving the performance of the telesales team . This role ensures agents are confident, compliant, product-knowledgeable, and consistently booking high-quality meetings for the Business Development (BD) team.
The trainer plays a critical role in shortening ramp-up time , improving conversion rates , and ensuring all telesales agents represent KPay professionally and accurately .
Key Responsibilities
Onboarding & Training
Deliver structured onboarding training for new telesales agents
Train agents on:
- KPay products & services (EFTPOS, POS, gateways, Paylinks)
- Core value propositions and USPs
- Target merchant profiles and qualification standards
- Ensure agents fully understand what KPay offers — and what it does not
Call Structure & Sales Skills
- ...