Job Description
Enhance customer satisfaction as a Tier 1 Support Specialist with March Networks. Monitor critical video surveillance systems and conduct proactive health assessments in a supportive work environment.
March Networks seeks a Network Operations Center Support Specialist to oversee the health of its Managed Services customers. This role involves remote monitoring of video equipment, ticket management, and performing diagnostics to ensure optimal system performance. You'll work independently, adhering to service agreements, while engaging with a global team of professionals.
Key Responsibilities:
• Monitor product health for Managed Services customers
• Maintain the Command Enterprise Server Health Alert Inbox
• Log and update health alerts in the ticket database
• Execute remote diagnostics and apply fixes
• Create and maintain tickets for the Field of View Service
Requirements:
• Bachelor’s degree in Computer Science or related field
• CCNA or CompTIA Networ...
March Networks seeks a Network Operations Center Support Specialist to oversee the health of its Managed Services customers. This role involves remote monitoring of video equipment, ticket management, and performing diagnostics to ensure optimal system performance. You'll work independently, adhering to service agreements, while engaging with a global team of professionals.
Key Responsibilities:
• Monitor product health for Managed Services customers
• Maintain the Command Enterprise Server Health Alert Inbox
• Log and update health alerts in the ticket database
• Execute remote diagnostics and apply fixes
• Create and maintain tickets for the Field of View Service
Requirements:
• Bachelor’s degree in Computer Science or related field
• CCNA or CompTIA Networ...