Tier 2 Technical Support Analyst at UFA
United Farmers of Alberta Co-operative Limited
Job Description
Join UFA as a Technical Support Analyst II, delivering tier 2 support and unparalleled customer service. This hybrid role involves resolving end user issues across multiple technologies.
In this position, you'll report to the Senior Manager of IT End User Services and handle various tasks, including supporting Microsoft Windows systems, Active Directory, and remote help environments. Your role is critical to maintaining smooth operations and customer satisfaction while you troubleshoot various technical issues and offer effective solutions.
Key Responsibilities:
• Provide technical support to users in-person and remotely
• Respond to incidents and service requests professionally
• Configure and deploy desktops, laptops, and mobile devices
• Document service requests and maintain ITIL standards
• Assist with hardware replacements and compliance tracking
Requirements:
• 4-6 years experience as a Systems Analyst
• Degree or certifications in IT-related fields...
In this position, you'll report to the Senior Manager of IT End User Services and handle various tasks, including supporting Microsoft Windows systems, Active Directory, and remote help environments. Your role is critical to maintaining smooth operations and customer satisfaction while you troubleshoot various technical issues and offer effective solutions.
Key Responsibilities:
• Provide technical support to users in-person and remotely
• Respond to incidents and service requests professionally
• Configure and deploy desktops, laptops, and mobile devices
• Document service requests and maintain ITIL standards
• Assist with hardware replacements and compliance tracking
Requirements:
• 4-6 years experience as a Systems Analyst
• Degree or certifications in IT-related fields...