Job Description
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Tier 3 Support Specialist
Location: Hybrid – Vancouver, BC, Montreal, Toronto
Department: Client Service
Reports To: Head of Client Experience
Employment Type: Full-Time
Salary: $64-$75K based on experience
About Uplifter
Uplifter is a fast-growing SaaS platform powering thousands of sports organizations across North America, from community clubs to national governing bodies and world championship events. Our system handles millions of registrations, memberships, payments, and compliance workflows each year.
Role Overview
The Tier 3 Support Specialist serves as the senior escalation point within Client Services. You will investigate and resolve complex system issues, support integrations and data challenges, and ensure high-impact customer concerns are addressed quickly and clearly.