Job Description
PRINCIPAL OBJECTIVE OF POSITIONResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.Actively exhibits the highest level of compliance of the Company operating standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Coordinates the daily opening and closing of Tour DeskPerform daily maintenance to Concierge AssistantEnsure that the data from the property management system is imported to Concierge Assistant on a daily basisProcess daily call list from the property management system for the VSC'sAssign arrivals to VSC's in the property management systemLog all General Information appointments/inquiries in GI LogDistribute premiums to guests who have toured'Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemedPrepare and maintain daily tour booking scheduleScreen all customer activity per t...