Job Description
Overview
Job Summary
Responsible for a Specialized Service team with an emphasis on standardization, accuracy and quality that drives team performance and ensures the delivery of world class customer service. The Transfusion Field Service Group Leader provides operational direction, drives field service technical competency, escalation management resolution, and promotes a culture of continuous improvement.
Responsibilities
Key Accountabilities
- Provide leadership, support, and oversight to a team of field service engineers, ensuring they deliver exceptional service to customers across North America.
- Monitor Key Performance Indicators; Set clear objectives for team, regularly reviewing performance and implementing necessary improvements to ensure success.
- Create and implement standardized processes; Drive technical and effectiveness initiatives to meet North American Service & Support operational...