Job Description
全面領導客戶服務與保全部門，制定並執行以客戶為中心的服務策略，提升客戶體驗與忠誠度。優化保全作業流程，確保保單異動、續期、貸款等服務準確、高效且合規。推動數位化轉型，導入自助服務平台、智能客服等創新工具，提升服務效率。分析客戶反饋與服務數據，持續改善服務品質，並主動識別客戶需求。與理賠、行銷、IT等部門協作，確保服務流程無縫銜接，支持公司業務發展。建立高效專業團隊，推動持續轉型學習與專業變革成長。Lead the Customer Service & Policy Administration Department, formulating and executing customer-centric service strategies to enhance customer experience and loyalty.Optimize policy administration processes, ensuring accuracy, efficiency, and compliance in policy changes, renewals, loans, and related services.Drive digital transformation by implementing self-service platforms, intelligent customer support, and other innovative tools to improve service efficiency.Analyze customer feedback and service data to continuously improve service quality and proactively identify customer needs.Collaborate with Claims, Marketing, IT, and other departments to ensure seamless service processes and support busi...