Job Description
In this role you’ll be one part anthropologist, one part air traffic controller, one part urbanist sage. Understanding how people use the app, triaging issues they encounter, while flitting across the globe… virtually… within a single day.
With over 1000+ cities, our support team relies on users and partners to be our eyes on the ground. When one of those intrepid souls sends us an email, there’s often hundreds (or thousands) of people just like them experiencing the same issue.
You’ll field their support requests from app users and agency partners alike, and turn around speedy answers to all their technical questions. You’ll get a sense for what app issues are oddball one‑offs vs. perpetual pain points, and spin up documentation so that users and agencies can help themselves whenever possible. By resolving their inquiries with grace and kindness, you’ll win hearts and minds, and bolster our users’ faith in their local public transit system.
With your inti...