Job Description
Role: Vehicle System Support Specialist
Location: Saskatoon, SK
Schedule: Full Time, Monday to Friday- 9:30am-6:00pm
Key Responsibilities
- Provide professional technical support for Demers and Crestline vehicles, including troubleshooting vehicle multiplex and electrical systems, wheelchair lifts, and HVAC systems.
- Assist customers, service centers, and dealers via phone or email, using available technical documentation, diagrams, and instructions.
- Collaborate with managers and engineering teams to resolve complex technical issues and ensure timely solutions.
- Coordinate with vendor technical support to ensure direct assistance for customers when needed.
- Maintain accurate documentation of customer issues, corrective actions, and warranty commitments.
- Approve, process, and file repair invoices for warranty claims.
- Ensure accurate and detailed documentation of customer service issues a...