Vice President- Customer Service- Service Sector

The Vice President – Customer Service will lead and transform the end-to-end customer service function across all channels, ensuring superior customer experience, operational excellence, and alignment with the company’s growth strategy. The role demands strong leadership, strategic thinking, and the ability to leverage technology, analytics, and process innovation to drive customer satisfaction, efficiency, and revenue growth.

Experience: 25+ years of work experience in Customer Servicing

Education: MBA Full time

Key Responsibilities

1. Customer Service Strategy & Leadership

• Develop and implement comprehensive customer service strategies aligned with organizational growth plans.
• Lead all verticals of customer service including backend operations, front-end operations, service centres, call centres, digital platforms, social media, and specialized cells
• Drive...