Vice President of Customer Experience at Roche

F. Hoffmann-La Roche Gruppe

mississauga, peel region, Canada
Full-time
Posted June 10, 2026

Job Description

Assume a pivotal role at Roche as the Vice President of Customer Experience and Commercial Operations. You will lead a multidisciplinary team to deliver impactful customer engagement strategies.
In this high-impact executive position, you will report to the CEO and be a vital member of the Canadian Network Enabling Team (CNET). With over ten years of executive leadership experience, you will drive commercial strategies and foster partnerships that advance Roche Canada’s goals. Your leadership will inspire a unified team focusing on innovation, accountability, and performance.
Key Responsibilities:
• Align commercial opportunities across various teams
• Build an integrated customer engagement team
• Mentor and develop talent for future leadership
• Foster a culture of accountability and empowerment
• Drive compliance and scale communication capabilities
Requirements:
• Bachelor’s degree with 10+ years in leadership
• Global experience with willingness to tr...