Job Description
Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.
📅 Your daily adventures include:
- Manage an assigned portfolio of VIP players;
- Build and maintain strong, long-term relationships with high-value clients;
- Provide personalized communication based on player preferences;
- Ensure a high level of player satisfaction and engagement;
- Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
- Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
- Offer personalized bonuses and reload promotions within the approved VIP m...