Job Description
Job Title: Voice of Customer (VoC) Insights Analyst
Job Location: Hybrid (3 days remote), Toronto, Canada
Experience: 3 to 5 Years
Rate: 45 to 50 CAD PH
Role Summary
NearSource is seeking a Voice of Customer (VoC) Insights Analyst to drive customer‑centric decision‑making through data‑driven insights. This role focuses on analyzing customer feedback and translating it into actionable strategies that enhance customer experience and inform business outcomes.
Key Responsibilities
- Analyze quantitative and qualitative customer feedback to identify trends, anomalies, and improvement opportunities
- Develop actionable, data‑driven reports to support customer experience enhancements and strategic decisions
- Structure and present insights through reports, summaries, and data visualizations for diverse stakeholders
- Apply text analytics and regression techniques to un...