Job Description
Waiter/ess (Server)
A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
Responsibilities
- Manage guest queries in a friendly, timely, and efficient manner.
- Serve alcoholic and non‑alcoholic beverages in compliance with licensing/liquor regulations for residents and non‑residents.
- Ensure knowledge of menu and all products.
- Ensure mis‑en‑place is well stocked at all floor stations.
- Follow correct reporting procedures if faced with issues.
- Ensure food and beverage orders are of a consistently good standard and delivered in a timely manner.
- Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene.
- Comply with hotel security, fire regulations and all health and safety legislation.