Job Description
GENERAL ROLE
The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.
MAIN RESPONSABILITIES
* Welcome clients with a warm and hospitable greeting;
* Build strong relationships with clients in order to discover their needs and wishes;
* Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
* Manage customer queues through a dedicated app on Hermès devices;
* Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
* Support the Sales Associates Team by helping schedule their appointments and customer visits;
* Manage front and back relationship with the Operations Teams to ensure the online, after...