Work From Home Seller Partner Support Associate - French & English Speaking
Amazon Spain Services, S.L.U. - B76
Job Description
* Proficiency (C1/C2 level) in English and French.
- Previous experience in a customer service environment.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease
- Identify customers’ needs, clarify information, research every issue and providing solutions.
- Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
- Build sustainable relationships and engaging customers by going the extra mile.
- Oversee and achieve various productivity and quality targets and metrics.
- Collaborate with various internal stakeholders and teams.
- Document all Selling Partner interactions and information according to standard operating procedures.
- Troubleshoot and provide product guidance and support to all Amazons Selle...
- Previous experience in a customer service environment.
- Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease
- Identify customers’ needs, clarify information, research every issue and providing solutions.
- Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
- Build sustainable relationships and engaging customers by going the extra mile.
- Oversee and achieve various productivity and quality targets and metrics.
- Collaborate with various internal stakeholders and teams.
- Document all Selling Partner interactions and information according to standard operating procedures.
- Troubleshoot and provide product guidance and support to all Amazons Selle...